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Guides for your GUDHOST websites, domains and billing. Can't find what you need? Ask our support team.
Websites
Log in to your WordPress dashboardOpen your GUDHOST account, go to Websites and choose your site. The Admin link opens your WordPress login page, and your username is shown…Why is there a GUDHOST administrator on my WordPress site?Every new GUDHOST site is set up from a ready-made WordPress installation, so it is ready a few minutes after you pay. That installation co…SSL certificates (HTTPS)Every plan includes a free SSL certificate for your domain. Once your domain points to your site, open it under Websites in your account an…My WordPress login page shows "403 Forbidden"Your site is protected against automated login attacks. Occasionally this protection blocks a real visitor for a short time. Wait 15 to 20…What you can run on your GUDHOST WordPress siteGUDHOST plans are built for WordPress only. You can use any theme, and almost any plugin, from the WordPress dashboard. Other software, fra…WordPress updatesWe keep the WordPress core up to date for you, including security releases, so you never have to install a WordPress update yourself. Theme…Site speed and cachingEvery GUDHOST site has built-in page caching and a content delivery network (CDN), so pages load quickly wherever your visitors are. There…Is this the same as WordPress.com?No. There are two kinds of WordPress: WordPress.com is a hosted service run by WordPress itself, with limits on themes, plugins and code. W…BackupsEvery plan includes automatic daily backups of your site's files and database. Files are kept for 30 days and the database for 60 days, so…Block visitors by country or IPYou can keep visitors from some countries or IP addresses away from your site. Open your site under Websites in your GUDHOST account and go…Edit your site with AI over MCPEvery GUDHOST WordPress site comes ready for AI editing over MCP (Model Context Protocol), so AI tools such as ChatGPT or Codex, Claude, Cu…Redirect another domain or old pages to your siteThere are a few kinds of redirect, and each is set up in a different place. 301 or 302? A 301 (permanent) redirect tells search engines the…How caching works on your siteEvery GUDHOST site has two layers of caching built in: a page cache that keeps ready-made copies of your pages, and a content delivery netw…Understanding speed test resultsSpeed testing tools such as Google PageSpeed Insights are useful, but their scores need a little context. Why mobile scores are lower The m…Site Health caching warningsWordPress's Tools → Site Health screen sometimes shows caching recommendations on GUDHOST sites. Here's what they mean and what to do. "Una…Keep your WordPress database tidyOver time a WordPress database collects things it no longer needs: trashed posts, spam comments, expired temporary data, unused tags and le…My site says "Not secure" even though it has SSLIf your site loads over https:// but the browser still shows Not secure or a broken padlock, the cause is almost always mixed content: the…My site shows a certificate warningEvery GUDHOST plan includes a free SSL certificate, issued once your domain points to us: request it under Security & HTTPS on your site's…Restore your site from a backupYour plan includes automatic daily backups of your website's files and its database: we can put your site back to how it was on an earlier…"There has been a critical error on this website"This message means some code on your site stopped with an error. Almost always the cause is a plugin or theme, often one that was just inst…Upload too large or out-of-memory errorsTwo server settings limit what a single WordPress action can do: Upload size limit: the largest file you can upload in one go, such as a vi…Your site's PHP versionWordPress is written in PHP, the programming language that runs your site on the server. Newer PHP versions are faster and receive security…Change your site's domain in WordPressIf you're rebranding or moving your site to a different domain, WordPress needs to know its new address. Doing this in the wrong order can…Make sure your site's emails arriveYour WordPress site sends emails for contact forms, orders, new user sign-ups and password resets. By default WordPress sends them without…The Elementor editor won't loadElementor is fully supported on GUDHOST. If its editor gets stuck loading, or shows an error such as "Preview could not be loaded", the cau…Reset a WordPress passwordReset it from your GUDHOST account Open your site under Websites in your GUDHOST account. Under Reset an administrator's password, choose t…Guides that say to edit wp-config.php or .htaccessMany WordPress tutorials tell you to edit files such as wp-config.php (WordPress's main configuration file, with your database details and…Move an existing WordPress site to GUDHOSTMoving an existing WordPress site to GUDHOST is free with every plan. You can let us do it for you, or move it yourself. We move it for you…My site won't load: "This site can't be reached" or "connection timed out"If your browser shows This site can't be reached, ERR_CONNECTION_TIMED_OUT (Chrome, Firefox), ERR_TIMED_OUT (Edge) or "Safari can't open th…"ERR_NAME_NOT_RESOLVED": the browser can't find your domainERR_NAME_NOT_RESOLVED (or "server IP address could not be found") means the browser couldn't look up which server your domain points to. Un…Fix "404 Not Found" errorsA 404 Not Found error means the page or file that was requested doesn't exist at that address. Here are the most common cases on a WordPres…What 400, 401, 403 and 429 errors meanErrors starting with 4 mean the request was refused or couldn't be handled. The number tells you why. (404 errors have their own article: F…Fix a 500 error, white screen or "critical error"A 500 Internal Server Error, a blank white page, or the message There has been a critical error on this website all mean a piece of code on…"Error establishing a database connection"This message means WordPress couldn't connect to your site's database, where your posts, pages and settings are stored. Until the connectio…Fix "Too many redirects" (ERR_TOO_MANY_REDIRECTS)This error means the page keeps redirecting in a loop, for example from HTTP to HTTPS and back again, so the browser gives up. Try these st…"Verifying you're not a robot" and other security checksEvery GUDHOST site sits behind our bot protection and a web application firewall. They stop password-guessing attacks, known bad networks,…Why xmlrpc.php is blocked on my siteXML-RPC is an older way for apps to talk to WordPress. The xmlrpc.php file is also a favourite target for password-guessing and denial-of-s…Block visitors by country or IP addressIf you get unwanted traffic from particular places, such as spam, fake sign-ups or attacks, we can block it before it reaches your site. Co…Think your site has been hacked? Contact us right awaySigns that a site may have been hacked include: A Dangerous site or Deceptive site ahead warning in Chrome or another browser Visitors bein…Chrome says my site is "dangerous" or "deceptive"Chrome and other browsers use Google Safe Browsing to warn people about sites that may contain malware, phishing pages, deceptive ads or un…
Domains
Point your domain to GUDHOSTYour site works right away on a temporary address, shown under Websites in your account. To use your own domain, open your site under Websi…Why isn't my domain working yet?After you change your domain's DNS records, or register a new domain, it takes time for the change to reach every network on the internet.…DNS records explainedDNS (the Domain Name System) is the internet's phone book. People remember names like example.com; computers connect to numeric IP addresse…Check whether your domain points to GUDHOSTAfter you add the DNS records from your GUDHOST account at your registrar, you can check whether the change has reached you. Check with pin…Use email at your domain with Google Workspace or Microsoft 365GUDHOST hosts your WordPress website; we don't provide email. To get addresses like you@example.com, sign up with an email provider such as…SPF and DKIM records for your emailSPF and DKIM help receiving mail servers trust email sent from your domain, so it's less likely to land in spam. Both are DNS records you a…Verify your domain in Google Search ConsoleGoogle Search Console shows how your site appears in Google search. Before you can use it, Google asks you to prove that you own the domain…What is DNSSEC?DNSSEC (DNS Security Extensions) adds digital signatures to your domain's DNS records. Resolvers that check DNSSEC can then confirm that an…Domain locks and EPP codes (moving a domain)You don't need to transfer your domain to use it with GUDHOST. It can stay with any registrar: just add the DNS records shown under Website…My domain stopped working: clientHold and contact verificationIf your website, and any email at your domain, suddenly stopped working, the domain itself may be on hold. Look up your domain at ICANN Loo…Domain privacy (hiding your details in WHOIS)When you register a domain, your contact details are recorded in the domain's registration directory (WHOIS). Depending on the domain endin…Preview your site on your domain before changing DNSWhen you move an existing website to GUDHOST, you may want to check it on your real domain before you point the domain at us. You can do th…
Billing
Billing, invoices and payment methodsPlans renew automatically, monthly or yearly. In your account, open Billing and choose Manage billing to update your card, download invoice…Cancel a planOpen Billing in your account and choose Manage billing, then cancel the plan. Your site stays online until the end of the period you have a…